Welcome to the FAQ section of Synapse Project. Here, we’ve answered some of the most common questions from our players. If you don’t find the information you’re looking for, feel free to contact our support team for further assistance.
Q1: Do I need to create an account to play games?
You can play many of our games for free without creating an account. However, to unlock premium features such as saving your progress, competing in global leaderboards, or accessing exclusive games, you may need to create an account or purchase a membership.
Q2: Can I play on mobile devices?
Yes! All games on Synapse Project are designed to be mobile-friendly. Whether you are on Android, iOS, or a tablet, you can enjoy smooth gameplay directly in your browser without needing to download additional apps.
Q3: How are the top scores saved?
Your top scores are securely recorded in our system and updated in real time. This means that every time you achieve a high score, it is automatically added to our leaderboard, allowing all players to see the top performers instantly.
Q4: Can I request a new game to be added?
Absolutely! We value player feedback and suggestions. If you have an idea for a new game or want us to add a popular title, you can contact our support team. While we can’t guarantee every request will be fulfilled, we always take community input seriously when planning future game releases.
Q5: What if I face a technical problem while playing?
If you experience any technical difficulties—such as loading errors, gameplay issues, or account-related problems—please reach out to our support team. Provide as many details as possible (device, browser, and a screenshot if available), and we’ll work quickly to resolve the issue.
Q6: Is my personal information safe with Synapse Project?
Yes. We take privacy seriously. Any personal details you provide, such as your email address or account information, are kept secure and are never shared with third parties unless required by law. For full details, please read our Privacy Policy.
Q7: Do you charge for all games?
No. While many games on Synapse Project are free to play, some premium games or advanced features may require a subscription or one-time purchase. Any charges will always be clearly displayed before you proceed.
Q8: Can I cancel my membership or subscription?
Yes. You can cancel your subscription at any time through your account settings. Once canceled, you’ll continue to have access until the end of your billing cycle. For more information, see our Refund and Return Policy.
Q9: Do you update or add new games regularly?
Yes! We frequently update our existing games to improve performance and add new features. In addition, we regularly introduce new games to keep the collection fresh and exciting for our players.
Q10: How do I contact support?
You can reach our support team anytime by emailing 📧 support@synapseproject.com. We aim to respond to all inquiries within 24–48 hours.