At Synapse Project, we provide access to digital games and memberships that are delivered instantly after purchase. Since these are non-tangible digital products, all sales are considered final. However, we understand that technical issues may arise, and this policy explains how we handle such cases.
1. Non-Refundable Digital Products
- All purchases of digital games, subscriptions, or memberships are non-refundable and non-returnable.
- Once the product has been delivered or activated, we cannot provide a refund or accept a return.
2. Exceptions for Technical Issues
We may consider a refund or resolution only in the following cases:
- Payment was deducted, but the digital product (game or membership) was not delivered or activated.
- You experience a technical error on our platform that prevents you from accessing your purchased product.
If you face any of these issues, you must contact our support team within 7 days of the purchase.
3. Eligibility for Review
To request a review of your case, please provide:
- Your order number or transaction ID.
- The email address used at the time of purchase.
- A clear explanation or screenshot of the issue you are experiencing.
Our support team will investigate and determine whether you are eligible for a refund, credit, or manual activation of your product.
4. How to Request Assistance
If you encounter a problem, you can reach us at:
📧 support@synapseproject.com
We aim to respond to all support requests within 2–3 business days.
5. No Refunds in These Cases
Refunds will not be granted in the following situations:
- You changed your mind after purchase.
- You purchased the wrong product or membership.
- You do not like the game or found it too difficult.
- You experienced issues caused by your own internet connection, device, or third-party software.
6. Policy Updates
We may update this Refund and Return Policy from time to time to reflect changes in our business or legal obligations. Please review this page regularly for the latest information.